Policies

General Policies

  • We strongly advise the purchase of travel insurance including cancellation insurance.
  • A 1-night deposit is required to place a room or suite reservation.  Fourteen days prior to the reservation arrival date the balance due for the entire stay will be billed to your credit card.
  • Deposits will be refunded only if cancellations are made 15 days or more before the scheduled date of arrival.  Cancellations less than 15 days prior to arrival are not eligible for a refund.
  • A $50.00 cancellation fee will be deducted from all 1 to 4-night cancellation refunds (processed 15 or more days prior to arrival.  For reservations over 4 nights, the cancellation fee is $100.00.
  • Duncraig Manor & Gardens is a no smoking facility and if it comes to our attention that someone has smoked in their room a service charge of $200.00 will be added to the bill.
  • Two-night minimum stay on weekends (Friday and/or Saturday nights).
    Three-night minimum stay on holiday weekends.
  • We accept children 12 and over.  No lifeguard is on duty at the pool. Children must be accompanied by an adult.
  • Sorry, no pets permitted.
  • All rates are based on single or double occupancy. Additional Guests are accepted only for immediate family $50.00 per night, breakfast included.
  • Rates subject to change without notice.

 

Policies for Reservations of Full Rental of Rooms and Suites

Duncraig Manor’s rooms and suites are often rented in their entirety for Special Events.  These events are often planned a year or more in advance. Weekends are in demand for Special Events at Duncraig and due to their limited number adequate commitment is essential. Therefore:

  • A 1-night deposit is required to hold a reservation for all rooms and suites. Six months prior to the reservation arrival date the balance for the entire stay is due. Reservations with overdue balances are subject to cancellation.
  • Deposits will be refunded only if cancellations are made 6-months prior to the scheduled date of arrival. Cancellations within the 6-month window prior to the arrival date are not eligible for a refund.
  • A $200.00 cancellation fee will be deducted from all eligible cancellations.